The AI receptionist: what it is and how it works
An optional add-on that answers missed and after-hours calls, captures the details and books into your diary.
4 min read
The AI receptionist is an optional add-on that answers calls in your garage's name when you cannot get to the phone. It takes the customer's name, registration and what they need, and can book the job straight into your diary.
It is the one thing other garage software does not do: it turns missed and after-hours calls into captured leads and bookings instead of voicemails.
What it does on a call
On a call it greets the caller, answers questions from your business knowledge, and either books an appointment against your real diary availability or takes a callback for the team. Every call and lead is logged so you can follow up.
Callers are told the call may be recorded, and bookings land in your diary with the registration attached.
- Answers in your garage's name.
- Captures name, reg and the job.
- Books into your real diary slots, or takes a callback.
- Every call and lead saved in Mechanics Hub.
FAQ
Is the AI receptionist included in my plan?
It is an optional add-on rather than part of the core plan. Once enabled for your workshop, you set it up from the AI Receptionist section.
Ready to try it?
Put a real job through Mechanics Hub on a 14-day free trial, no card needed.