MOT and service reminders
How MOT and service reminders are created from the customer record, when they're sent by email and SMS, and how to mark them complete.
2 min read
The most profitable customer is the one who comes back. Mechanics Hub stores MOT and service dates against each customer's vehicle and sends reminders at the right time, so the work returns without you having to remember.
Where reminders come from
Reminders are created from the customer record. Add the MOT expiry date (the registration lookup fills this in) and an MOT reminder is set up. Add the last service date and a service reminder is set for 12 months later.
You can also add, edit, snooze or delete reminders on the Customer Reminders page, opened from the Reminders icon at the top of the app.
When reminders go out
Reminders are checked every day and sent on a fixed schedule.
| Reminder | First reminder | Follow-up |
|---|---|---|
| MOT | About 30 days before the expiry date | About 7 days before |
| Service | About 21 days before the due date | About 7 days before |
Email and SMS
Email reminders are on by default and work during the free trial. You can turn email off in Business Settings → Messages.
Once you subscribe, reminders are also sent by SMS using your monthly allowance. Customers who have opted out of texts are skipped.
Stopping reminders
Reminders keep going until they're marked complete. When the customer books in, open Customer Reminders and use Mark complete, or Mark complete and create a job to book the work in the same step.
FAQ
Where does the MOT date come from?
From the customer record. The registration lookup fills in the MOT expiry when you add the vehicle, and saving the customer creates the reminder.
Do reminders stop automatically when the customer books?
No. Mark the reminder complete, or use Mark complete and create a job when you book them in. Otherwise the follow-up will still be sent.
Ready to try it?
Put a real job through Mechanics Hub on a 14-day free trial, no card needed.